Virgin Mobile network issues

[niky9]

Anybody having issues with Virgin Mobile or Sprint in the 75035 area code? A couple of weeks back, after being on Virgin's plan for more than a year with no issues, I'm starting to have issues with both voice and data. At times I don't have either of them for several hours. Seems to work fine at work in the 75024 zip.

[askipper]

We have Sprint and after many complaints about lack of signal and spotty service they told my husband that we tower on Eldorado isn't at "full strength" They sent us a signal booster deal that runs through our wifi and gives us 5 bars signal strength now. They were going to charge us for it but after all the calls and complaints they magically waived the fee. We are 75035, north of Eldorado, just east of Preston.

[SteveC]

I have Sprint and live in Preston Vinyards (Rolater/Hillcrest) with no problems.

[Frisco Girl]

My son has been having issues with Virgin Mobile dropping calls the last couple weeks. We don't know what's going on. They raised the rates, then service turns to crap.

[niky9]

Originally Posted by SteveC

I have Sprint and live in Preston Vinyards (Rolater/Hillcrest) with no problems.

Interesting. I'm not too far from you at Rolater and Independence and have been experiencing significant issues with Virgin past 2 weeks.

[niky9]

Originally Posted by askipper

We have Sprint and after many complaints about lack of signal and spotty service they told my husband that we tower on Eldorado isn't at "full strength" They sent us a signal booster deal that runs through our wifi and gives us 5 bars signal strength now. They were going to charge us for it but after all the calls and complaints they magically waived the fee. We are 75035, north of Eldorado, just east of Preston.

The really odd thing with our service is that at times we have 4 bars but no voice or data. At times even when the phone displays 3G, we do not get voice and data. We have an LG Optimus V and when I check the status of the mobile network it displays disconnected. Whatever upgrades Sprint has going on, hopefully will get done soon, past 2 weeks have been a total snafu.

[rbrodner]

Originally Posted by niky9

The really odd thing with our service is that at times we have 4 bars but no voice or data. At times even when the phone displays 3G, we do not get voice and data. We have an LG Optimus V and when I check the status of the mobile network it displays disconnected. Whatever upgrades Sprint has going on, hopefully will get done soon, past 2 weeks have been a total snafu.

The number of bars you have on a CDMA phone is really useless in telling you whether or not you are going to get service. They just tell you signal strength. The important parameter is signal vs. interference. If you are in an area with high signal strength, but also a lot of interference, you will not get service. Conversely, you can be in an area with very low signal strength (zero bars), but no interference and have perfect service.