My Phone Repair at Stonebriar is a rip-off!!

[wevegot5]

Don't get a screen replaced at My Phone Repair at Stonebriar (or any other location). The owner, Nick, will not stand by his warranty. I had the screen replaced on an iTouch. The first time they forgot to include the clips to attach the screen. I took it back and they "fixed" it again. This time it immediately had problems working. Now it only works occasionally when attached to a power source, but most of the time it doesn't work at all.

I took it back today (all of this is within the warranty period) and they said it must be my fault because the screen "looks fine". They wouldn't even take it apart to see if they could fix it. The button doesn't sit flush to the screen and the screen sits above the edge of the iTouch. They said we may have gotten water damage, but of course it had nothing to do with their shoddy workmanship! I don't understand companies who are not willing to stand behind their work.

I sent an email to the owner (the only way I can contact him), but am not confident that I will get a response. I guess I will begin visiting their locations daily until I get an appropriate response.

[Tooleman]

Yeah they should have fixed it, sounds like the part they used was faulty.. the glass and digitizer are one unit.. And the part is very cheap..

The thing about it not getting power sounds like a separate issue.. not on them..

[TallCoolOne]

Originally Posted by wevegot5

I sent an email to the owner (the only way I can contact him), but am not confident that I will get a response. I guess I will begin visiting their locations daily until I get an appropriate response.

Sounds kinda ChickensChit to me.

I would press the issue to have it repaired by them, Sounds like you have another issue now with the fone turning off.

Kinda odd they wouldn't even open the phone and look at it to see if it had an issue from the repair.

[hockeymom]

Good to know as we have two screens that are in need of repair....stopped by there last weekend & were thinking about taking the phones to them for repair....but not anymore! Too bad they won't stand behind their warranty.

[mridgley]

Originally Posted by hockeymom

Good to know as we have two screens that are in need of repair....stopped by there last weekend & were thinking about taking the phones to them for repair....but not anymore! Too bad they won't stand behind their warranty.

Check out http://www.drcellphone.com/ over on Preston by the Fudruckers / Sun and Ski - they will fix a cracked screen for $75 bucks. Cheaper than the insurance deductible on my phone. Had my screen replaced and the digitizer ended up being defective. It would act sporadic and crazy. Took it in a few weeks later and they replaced it again for free... no questions. They also repair iPad screens.

[Chi-town girl]

We have used Dr. cellphone and have been very happy--they are very nice--would highly recomend them!!

[Cheermom9]

I used Dr. Cellphone and was not happy. Took my dd phone in and it stopped working a month later. When I took it to Apple they said it was fixed with used parts and since someone else fixes it, that negates the Apple warranty. I went back to Dr. Cellphone they wouldn't touch it. The guy was a total jerk and said I was past their 30 day warranty and wanted another diagnostic fee to even look at it. Total ripoff. (it was at 31 days.)

[ajowens]

I too went to Dr Cell phone and had a horrible experience. I took both my husbands phone and mine in (both iphones) for work. I had already removed the screen on one and all they needed to do was replace the home button. So I brought the phone in in two pieces. they returned it to me two days later with it physically put back together yet they neglected to connect the wires!!. I tried to turn the phone on, they said it was just dead (which it was not, when I brought it in. It was working fine) I waited for them to charge it and it still would not come on. I tried tirelessly to explain to them that the 'technician' (if you'll call him that) probably didn't connect the wires - they didn't seem to understand. Their reply was, "we just put it back together, cuz you brought it in two pieces" I get that- except you need to connect the wires if you want the phone to work/turn on. I was in there what seemed like forever while they spoke to the technician on the phone and they said they'd take it back and see what they can do. The next time I got the phone back it was MESSED up!!! it wouldn't completely load. They told me take it home and restore it with the apple software, and that it would fix. I restored that sucker at least 20 times. NEVER came back to life. Poor hubby, just ended up downgrading back to his old phone in order to avoid the nonsense at Dr Cell phone.
As for the other phone, I brought it in with a replacement screen, so all they needed to do was replace it for me. The adhesive/sticker they use to replace the screen is below par, I can feel the screen lifting up every 3 out of 5 times that I touch my phone. Needless to say, I am horribly disappointed by this shotty company. BEWARE!!!!!! I will NEVER use them again. :-(