fraud by hvac contractor - Frisco-Online Forums

manon · 10-28-2010, 01:11 PM

i bought a new bryant heat pump and compressor in 10/09. in 10/10, i tried to email and call him to do a 1 year servicing. no response! and his texas license expired 8/10. i called bryant and the warranty he gave me doesn't exist. the contractor gave me a lifetime warranty ont the compressor, 10 years parts and labor on everything else - on bryant letterhead. bryant said they have no record of this and their warranty is 5 years on the compressor and 1 year everything else. help!!! what is my next step? can i file criminal charges without contact info? b y the way, i checked his license in 10/09 and his references, and the BBB. no problems.

Rebel · 10-28-2010, 01:36 PM

Sounds like he might have gone out of business if everything was valid a year ago, but not now.

Is there a problem with the pump? or it just needs normal service?

If it just needs normal service call someone else.

If there is an actual problem the manufacturer might work with you since its only been a year, otherwise, it'll probably be cheaper to just fix it, rather than trying to track this guy down.

For all anyone knows he went out of business right after he installed that and didn't file the paperwork. The economy has been tough on a lot of businesses, and not all survived.

manon · 10-28-2010, 01:43 PM

don't know if there's a problem. the overflow pipe that exits out of the house had water pouring out, so i wanted to ask him about it. that's when i found that he couldn't be found. i do need service from someone to check it out. any recs.?

mattsmom&dad · 10-28-2010, 02:00 PM

call The Colony Heating and Air. I just had a new air conditioner installed with them in May, loved the service and the price. My husband designs air conditioners for Lennox so he was very happy with the service.

Also, the pipe dripping outside the house means that your pipe to your regular drain needs to be unclogged. This happens sometimes and a simple service call will fix that.

TallCoolOne · 10-28-2010, 04:06 PM

Go to TDLR website, they have info on how to file a complaint against a HVAC person

http://www.license.state.tx.us/acr/acrfaq.htm#general

Golfer Girl · 10-28-2010, 04:20 PM

Quote:

Originally Posted by manon

i bought a new bryant heat pump and compressor in 10/09. in 10/10, i tried to email and call him to do a 1 year servicing. no response! and his texas license expired 8/10. i called bryant and the warranty he gave me doesn't exist. the contractor gave me a lifetime warranty ont the compressor, 10 years parts and labor on everything else - on bryant letterhead. bryant said they have no record of this and their warranty is 5 years on the compressor and 1 year everything else. help!!! what is my next step? can i file criminal charges without contact info? b y the way, i checked his license in 10/09 and his references, and the BBB. no problems.

I learned to always verify warranty information yourself. I was going to put hardwood floors (engineered) in last year. I went to a local chain and I bought floors there. I put 1/2 down and the other 1/2 was due at installation. I confirmed the warranty with him at the time of the sale. He even wrote 10 years on the invoice. I went home and pulled it up on the internet and found out it only had a 5 year warranty. I called the store and got my money back. They were very nice about it and I honestly do not believe they were trying to pull anything, but rather a case of the salesman not knowing his product. It sure taught me though to verify warranties myself before I purchase.

I have used Big bear AC and he is very good and very reasonably priced. If you do a search on him you will find lots of people have good things to say about him.

Woof_Man · 10-29-2010, 01:50 PM

Manon, according to how you described it...

If water is coming out of the secondary drain pipe (the pipe you see that is normally out the eave or perhaps the side wall of the house), that usually means the 'main' drain line is clogged up.

It's normally a simple thing to blow out that line, and then things are fine again. If you don't get an AC company to do it, you can perhaps do it yourself. Have to have some compressed air though or ... someone that can blow really hard into the main pipe to clear it. (don't go there with comments! hahaha)

AC guy in Frisco ... Fresco Air, Al Delagarza @ 214-878-7572

Hope that helps!

TallCoolOne · 10-29-2010, 02:03 PM

That's an easy fix. As stated above - Compressor will clear it out.

The condensation line is backed up. Just pour some bleach down the line when you change out the filter and you should be fine in the future.