Computer hacker

[L&C]

I think we may have got a computer hacker on our laptop... couple of questions.

1) How much will this cost to get fixed?
2) What causes a hacker? certain websites etc? we have only had this computer one month...
3) Any good recs for someone to fix this problem?


Any information or tips would be great!

[debw712]

If you have a hacker on your laptop you should taze him, knock him OFF your laptop and call the cops I am sorry I COULDNT resist LOL

A "Hacker" is a person - spyware or a virus is whats "in" or on your computer designed by a hacker....

If its new you should have a Norton or Macafee anti spyware/viral program to run and you should be under the time frame to have it fixed for free via the tech support number form the company that makes the computer if not the store. Opening attachements in emails, visiting certain sites and downloading music/games etc can produce those results.

Either that or look for "Tooleman" he works for food

[L&C]

Basically the computer is just not connecting to the interent. When troubleshooting a message like this comes up “The DNS server is not responding”. I called toshiba because we have a year warranty with them and they told me someone stole my interent but when I googled this problem it said a lot of people are having problems with windows 7... They wanted 300 right then and there and he couldnt even explain to me or answer a few questions, I wanted some more info before I paid that much...

[debw712]

That doesnt sound right- 300 to fix a new computer? Hmmm - where did you buy it? I have a 7 onth old Toshiba and nothing like this has happened.Search for "Tooleman" he knows about these things.!

[Bluekross]

Originally Posted by L&C

Basically the computer is just not connecting to the interent. When troubleshooting a message like this comes up “The DNS server is not responding”. I called toshiba because we have a year warranty with them and they told me someone stole my interent but when I googled this problem it said a lot of people are having problems with windows 7... They wanted 300 right then and there and he couldnt even explain to me or answer a few questions, I wanted some more info before I paid that much...

If all you're getting is a DNS error, then I doubt you're being hacked. You probably don't even have a virus (although I guess I have no way of knowing). DNS stands for Domain Naming Service, which is nothing more than servers that change IPs to host names. So instead of typing out the IP for www.google.com, you just type out the site name.

Things to consider if nothing below works. If you can reply to these questions, I may be able to suggest further options:

• Are you able to access any internet sites?
• Do programs that use the internet work on the computer? (games/messenger/etc.)
• Are you using a Wired or Wireless connection?

note: Don't put the ' ', I'm just using them so you know exactly what to type.

• *Click 'Start'
• *Just start typing this: 'Control Panel\Network and Internet\Network Connections'
• *If you're using Wireless, Right Click on your Wireless adapter and Click 'Properties'
• *If you're using a Wired connection, Right click 'Properties' from that adapter.
• *Double click on the line that says "Internet Protocol Version 4 (TCP/IPv4)
  
• *Ensure that 'Obtain IP Address Automatically' and 'Obtain DNS server address automatically' are selected.
  
• *Click 'Ok' on each screen until you return to the screen showing your connection adapters.
• *If this does not solve your problem, continue to the next part.

---------------------
This part will simply release and renew your connection.

*Click 'Start'
*Type 'cmd' and hit Enter.
*Type the following: 'ipconfig/release' and hit Enter.
*Type 'ipconfig/renew' and hit Enter.

Close the command window.

If neither of these things fixed your issue, you may consider calling your ISP since it's technically an internet related issue. You might have better luck than Toshiba.

[Drivin'tooFast]

Your ISP will probably fix it over the phone for free.

When you do get onto the internet head over to .....

http://security.symantec.com/nbrt/npe.aspx?

Download Norton Power Eraser and start cleansing the soul of your computer.

[mikel]

I agree, you probably do not have a virus..

But just for reference, any time I've been hit by a virus it was able to disable my avast antivirus software.

On 4 occasions, this is the only thing that was able to clear my computer:
http://www.combofix.org/download.php

It rocks. In some cases, because of the virus, you may have to download it from a different computer and use a thumb-drive to run it..

[emilywood7]

Originally Posted by El Burro Loco

Stay off the kids game sites and porn sites! Both are notorious for spyware and trojans (snicker).

BAHA! I was about to post this same thing. Trojans