David McDavid Honda of Frisco

[steph13055]

At the end of 2007 I was looking to buy a new car (my first purchase) and the service I got after my initial visit to the dealership was horrible. I just wanted to look at the Accords and even though they were respectful and left me alone while I browsed, within a few hours they were already calling my cell phone asking when I was going to come back in. I know, I shouldn’t have given them my phone number but I did.

They called 2 or 3 times a day. They would even call, leave no voicemail, and then immediately call right back. I was at work at the time so I couldn't answer. A quick google search of the phone number revealed it was David McDavid, so I have no clue why they would call back-to-back when I didn’t answer the first time. They finally stopped after I called up there and told them to stop. A few weeks later the calls started back up again. Of course this was after I had bought my new car (not a Honda). I told them that I had already purchased a car and they still continued to call for about a week, multiple times a day.

[Brian]

5 years ago I'm pretty sure everyone has a bad experience at every place at least once.

[jediwebdude]

If you are walking into a dealership and letting a floor salesperson assist you, then you are risking being victimized and mistreated. The salesperson's goal is to extract as much money out of you as possible, and they will use tricks to achieve this. This also means starting at MSRP, not invoice (diff between those two values is on avg approx $3,000). Read the Edmunds.com undercover reporter story written by an Edmunds writer who got a job as a salesperson.

Your best bet is to work with a fleet rep/mgr. They are incented on volume, not profit. Thus, you can get most new cars at or below invoice. Call the dealership and ask for the fleet manager. Ask them what their pricing is on the model that interests you. You can obtain invoice pricing from Edmunds.com.

Seems difficult to get good and reasonably priced auto service anywhere anymore. So now I do my own oil changes and brake work. I realize that doesn't work for everyone, but since the wife and I drive over 50 miles a day roundtrip to our places of employment, I end up saving several thousand dollars a year by performing my own maintenance. And I know it is done right with quality parts/fluids.

[Razorback Wife]

Don't be going to a dealership for an oil change anyways. Frequent the local businesses like the Vavoline oil change place on Main. I take my car there. The guys are always respectful and nice. I couldn't get my online email coupon to print either and I just showed them the email on my phone. No probelm and got my $$ off. I love those guys.

[Tooleman]

I use the Dealership for all my Oil changes since they are free forever lol..

[Frisco Girl]

Ironically, they just called me yesterday and left a message saying they noticed I hadn't been in for service since last year and were calling with a service reminder. Unfortunately I missed their phone call because I would have liked to let them know how I tried to come in on Saturday but since they are pinching pennies on not honoring coupons, I was going to go to McKinney.

I wonder if they realize how bad their reputation is. I can't recall them ever doing a service follow-up. With our Toyota, we usually get a phone call after it's serviced to make sure we were satisfied. I don't remember ever getting any such phone call from DMD Honda.

[monkeylove]

I used to have great service with them until my last visit. The guy who did the paperwork and got us set for the oil change was no where to be found when it was time to pick up my car. He would not answer pages or his cell. They have this stupid rule that you HAVE to be checked out by the guy who checked you in. We waited for 30 mins plus for this guy while we had family at home waiting for us. No manager came out to help assist us or no apology from them or the guy when he finally appeared.

[Golfer Girl]

I always took my Civic to Bankston Honda in Lewisville. I really liked them and thought they were always very nice and respectful. Not all dealers are the scum of the earth, problem is you have to weed them out.

I recently had an issue with my car and tried the local route and ended up spending a ton of money and it didn't fix the problem. Took it to the Honda dealer and within an hour he knew exactly what the problem was and fixed it for half the cost. The local guys are great for oil changes etc, but if I am having an issue I am going to the dealer. In the end its cheaper.

[runningmom]

Not all dealerships are created equal, as shown above. Got slimy service at Courtesy Nissan in Richardson. They only half-arsed the work we paid a ton of $$ for and didn't fix the issue (A/C). Had to get it done correctly at North Texas Nissan (now Orr).

That being said, when I went to pick up car at Orr, I took the mailer they sent - scratch off, you win, come see what you won. We 'won' a dinner for 2, but they weren't getting the gift cards in until the next day so they'd mail it to me. That was almost a month ago and no gift card. Luckily I didn't commit more than 10 minutes of time there.

[alleycat70]

I had planned to use them, but guess I'll try McKinney.

I can tell you that McKinney charges more for parts (I've looked parts up online and saw the internet and retail pricing). McDavid charges less or at retail.

I've got the big maintenance coming up (timing belt, coolant, spark plugs) + want them to t/s a clunking sound. I don't want to wast $s on them guessing what the problem is. I can do that for free.